Terms & Conditions

1. Overview

These terms and conditions govern your use of the services provided by Optimise Digital (“we”, “us”, “our”), including but not limited to Google Ads management, SEO services, digital marketing consulting, and free audit services. By engaging with our services or submitting a form on our website, you agree to these terms.

2. Free Google Ads Audit

We offer a complimentary Google Ads Waste Finder audit covering up to 13 areas of your Google Ads account. The following conditions apply:

• 6-hour turnaround: The 6-hour delivery guarantee applies to accounts with an average monthly spend of at least $3,000 AUD over the preceding 12 months. Accounts below this threshold will receive their audit within 24 hours of granting access.
• Turnaround start time: The turnaround period begins from the moment we receive valid read-only access to the Google Ads account, not from the time of form submission.
• Business hours: Turnaround times apply during Australian Eastern business hours (Monday to Friday, 9am–6pm AEST/AEDT). Requests received outside of business hours will commence processing on the next business day.
• Read-only access: The audit requires read-only access to your Google Ads account. We will not make any changes to your account, campaigns, or settings during the audit process.
• No obligation: The free audit carries no obligation to engage our paid services. You are free to action the recommendations independently or with another provider.
• Confidentiality: All account data accessed during the audit is treated as confidential and will not be shared with third parties. Anonymised findings may be used for illustrative purposes on our website with identifying details removed.
• One audit per account: The free audit is limited to one per Google Ads account. Repeat audits may be offered at our discretion.

3. Google Ads Management Services

Paid management services are governed by a separate service agreement provided prior to engagement. Management fees, scope of work, reporting cadence, and termination terms will be outlined in that agreement. These general terms apply in addition to any specific service agreement.

4. Use of Website & Tools

Our website and free tools (including the SEO Audit, Keyword Tracker, and Conversion Rate Audit) are provided “as is” for informational purposes. While we strive for accuracy, we do not guarantee specific outcomes or results from the use of our tools or recommendations.

5. Privacy & Data

Personal information collected through our forms is used solely for the purpose of delivering the requested service and follow-up communications. We do not sell or share personal data with third parties for marketing purposes. For full details, please refer to our Privacy Policy.

6. Limitation of Liability

To the maximum extent permitted by law, Optimise Digital shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, tools, or recommendations. Our total liability for any claim shall not exceed the fees paid for the specific service giving rise to the claim.

7. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised terms.

8. Contact

If you have questions about these terms, please contact us at our contact page.